» Published on Tue, 22 Jul 2025 10:22:00 +0000

• Post-Mortem

  SMS sends have been stable since the issue was resolved last week. This was due to an account issue within the provider, which altered the send volume profile for our gateway account, having the knock-on effect of disallowing further sends. This has now been completely reverted.

  » Updated Tue, 29 Jul 2025 16:24:00 +0000

• Resolved

  SMS sends continue to function normally, so we are marking the issue as resolved. However, we are still closely monitoring this for any further issues, and will post more information on the root cause once we have it.

  » Updated Wed, 23 Jul 2025 16:39:00 +0000

• In Progress

  SMS sending has resumed. Maxemail Support are now resuming the stuck campaigns from yesterday. More info to follow.

  » Updated Wed, 23 Jul 2025 12:53:00 +0000

• Update

  We are continuing to push the SMS gateway provider for a resolution or workaround to the SMS sending failure.

  » Updated Wed, 23 Jul 2025 04:26:00 +0000

• Update

  We continue to wait for a resolution from the SMS gateway so that we can resume the stuck SMS campaigns. We apologise for this continued delay to SMS services.

  » Updated Tue, 22 Jul 2025 15:56:00 +0000

• Update

  We are still waiting for the SMS gateway to push a resolution for this ongoing problem. Any SMS campaigns which are currently stuck in 'error' state in Maxemail will be manually restarted by Maxemail Support staff once this is resolved; there is no need to create duplicate campaigns.

  » Updated Tue, 22 Jul 2025 12:32:00 +0000

• Investigating

  We are aware of an issue sending SMS campaigns, which is preventing sending SMS messages. There is a problem sending the message data to the SMS gateway, and we are working with the provider to resolve this.

  » Updated Tue, 22 Jul 2025 10:22:00 +0000