» Published on Mon, 10 Jun 2019 10:16:00 +0000

• Post-Mortem

  Maxemail service was resumed after a database server failure affecting some customers.

  A secondary issue was triggered by a large increase in connections to the primary authentication server, as web requests for affected clients stalled while attempting to connect to the unresponsive server. This prevented Maxemail from authorising any further user requests, affecting the UI, API and SMTP.

  Any messages queued before the outage would have been successfully sent; message delivery was resumed once services were restarted.

  » Updated Mon, 10 Jun 2019 17:14:00 +0000

• Resolved

  Maxemail is available and operational. We are currently monitoring the situation.

  » Updated Mon, 10 Jun 2019 11:11:00 +0000

• Investigating

  We are aware of a system-wide outage of Maxemail. Engineers are investigating.

  » Updated Mon, 10 Jun 2019 10:16:00 +0000