» Published on Thu, 12 Dec 2019 20:00:00 +0000

• Resolved

  Maintenance work has been completed.

  Outage window for customers on cluster 3 was 20.26 to 21.39.

  Thank you for your patience!

  » Updated Thu, 12 Dec 2019 21:54:00 +0000

• Update

  Engineers are starting progress on hardware changes.

  » Updated Thu, 12 Dec 2019 20:19:00 +0000

• Scheduled

  Emergency maintenance to Maxemail

  2019-12-12 20.00 to 22.00

  Email sending services will be delayed for a period during this emergency maintenance window.

  We also expect Maxemail to be unavailable to a subset of customers on a specific Maxemail cluster for a period of up to 1 hour during this window. Customers will not be able to access the Maxemail interface, and some recipient actions such as click-throughs and form submissions may be unavailable.

  Customers who are affected will see an alert at the top of the Dashboard in their Maxemail customer space(s) after 15.30 today.

  We will try to keep the unavailability window to a minimum. We understand the severity of this approach, but have taken this decision as the best route to deal with a critical hardware issue.

  » Updated Thu, 12 Dec 2019 20:00:00 +0000