» Published on Wed, 18 Dec 2024 10:00:00 +0000

• Post-Mortem

  Users trying to set their new password may have had an error for "request limit exceeded". We have made a change to mitigate this; users should restart the reset process if they were unable to complete it successfully.

  » Updated Wed, 18 Dec 2024 13:36:00 +0000

• Resolved

  The new login system is live. Existing Maxemail users will not be able to log in until they have set a new password and added multi-factor authentication (MFA).

  Complete the MFA setup by visiting the usual Maxemail homepage, clicking "Forgot your password?" and follow the steps.

  » Updated Wed, 18 Dec 2024 12:02:00 +0000

• In Progress

  Engineers have started rolling out preparatory changes before the new login system is put live.

  » Updated Tue, 17 Dec 2024 11:09:00 +0000

• Scheduled

  Maxemail is changing the way that users log in, next week on Wednesday 18 December. See the email notice for more details. API users are not affected by this change. This is only for human user accounts logging into the Maxemail interface. When the change goes live, users will receive an email inviting them to set up their new password and authenticator. Users will not be able to log in until they have completed the setup process.

  » Updated Wed, 18 Dec 2024 10:00:00 +0000