» Published on Tue, 12 Sep 2023 05:00:00 +0000

• Resolved

  All jobs have been cleared through and the services are running normally. Thanks for everyone's patience during this extended maintenance.

  » Updated Fri, 22 Sep 2023 13:43:00 +0000

• In Progress

  There was an unplanned outage this morning which has delayed the migration works (see separate status notice). Services are running normally, although there is a delay in campaign sends which we are now again addressing as the top priority. We expect this to clear through to normal levels by lunchtime.

  » Updated Fri, 22 Sep 2023 09:54:00 +0000

• In Progress

  Migration is in progress. Backend services are paused.

  » Updated Thu, 21 Sep 2023 22:02:00 +0000

• Update

  The network provider has confirmed availability to proceed with the routing changes. We will continue with the planned migration this evening, Thursday 21 September at 21.00.

  Routing changes will be applied so that connections to Maxemail will be served by the new location. Although we have deliberately configured to allow an overlap of services from both locations, there may be a brief connection loss as the changes are applied. Email sending will be paused during the migration to ensure that there is no impact to onward delivery.

  Customers do not need to take any action as engineers will restart background services as required. Next update expected at 21.00.

  » Updated Thu, 21 Sep 2023 14:06:00 +0000

• Update

  The first part of the migration was completed successfully. We are now awaiting go-live for the new network routing, which we expect to confirm on Friday 15 Sep. This will require us to declare another maintenance window to complete the changes.

  » Updated Thu, 14 Sep 2023 08:51:00 +0000

• In Progress

  Engineers are on site to migrate redundant hardware to the new facility. No interruption is expected.

  » Updated Tue, 12 Sep 2023 06:37:00 +0000

• Update

  Moving the event date to 05.00 on Tuesday 12 September. Upstream issues with the new networking have forced us to push back the start time, but built-in allowances in planning mean we still expect to complete on schedule.

  » Updated Mon, 11 Sep 2023 14:05:00 +0000

• Scheduled

  Scheduled maintenance: 2023-09-08 16:00 to 2023-09-15 16:00 (7 days, Friday to Friday).

  Engineers will be performing a major system migration during this maintenance period, moving core Maxemail services to a new facility in the UK.

  Changes will largely occur out-of-hours, and Maxemail's built-in redundancy will be utilised so that changes are transparent, without impacting production. However, while this maintenance period is in effect, the platform is considered "at risk", as there will be periods where redundancy is reduced while services are re-configured. Disaster Recovery plans are in place, and Maxemail's secondary facility is unaffected by these changes.

  There will be a separate notice issued for a brief planned outage towards the end of this period, when all services are re-routed to the new facility.

  Customers do not need to take any direct action, as any paused services will be queued and continued.

  » Updated Fri, 08 Sep 2023 16:00:00 +0000